Please select your home edition
Edition
Yamaha ETNZ

Formula Boats expands customer support platform

by Andrew Golden/Rushton Gregory Communications on 4 May
Formula Boats Andrew Golden/Rushton Gregory Communications
Formula Boats, the world’s premier powerboat manufacturer, announced today an exciting enhancement to its industry-leading Formula Guard customer support platform, offering Formula owners 24/7/365 customer technical support.

“Three years ago, we took a big step by including a five-year VesselVanguard subscription with every boat we produce and the relationship has worked out extremely well for our owners, dealers and authorized service providers,” said Michael Boyd, director of product support, Formula Boats. “We are pleased that VesselVanguard has now added a customer technical support call center to its platform that operates round the clock to diagnose and solve issues that may come up. This capability now augments our Technical Assistance Group so that our owners can get the right answer after hours, on weekends and holidays.”

Providing Formula owners with all-inclusive post-sale customer service, Formula Guard incorporates comprehensive product warranties with a vast network of Formula authorized service providers, factory-based technical support via the Technical Assistance Group, VesselVanguard’s cloud-based maintenance management system and a complimentary 95-day Gold level membership to Sea Tow’s on-water emergency service. Beginning May 8th, all Formula customers will also have 24/7 access to technical support – including evenings, weekends and holidays staffed by VesselVanguard.

“This enhancement, made possible through our expanding partnership with Vessel Vanguard, is a natural progression for Formula’s innovative business model, which provides a premium experience for every customer regardless of boat type or cost,” continued Boyd. “Big-ticket luxury items, a category into which Formula’s boats certainly fall, deserve customer service commensurate with the quality of the product itself. Our goal is to push even further into a service-centric business model that is necessary to stay relevant to the new boat buyer.”

“Every boat profile that we create includes the make and model of all operating equipment, as well as hours of use, warranty data and most importantly maintenance history, “said Don Hyde, CEO of VesselVanguard. “This places us in an ideal position to provide real-time troubleshooting when the need arises. Adding the call center is a major addition to our customer experience management platform and one that all our subscribers will benefit from.”

For more information on Formula Boats and Formula Guard please visit www.formulaboats.com. For more information about VesselVanguard please visit www.vesselvanguard.com.
Beneteau PWR GT40 660x82 1Pantaenius - Worldwide SupportPredictWind.com 2014

Related Articles

ASMEX Conference – Day 1
Around 260 international and local industry experts gathered in Sanctuary Cove for the seventh Australian Superyacht Richard Chapman, president of AIMEX, opened the event on Monday by referencing the Australian Superyacht Industry Economic Impact Study and its findings that the industry contributes A$1.96bn to the Australian economy.
Posted on 25 May
Vivid Sydney – Two days to go
Safe navigation practices are vital so be sure to slow down, keep a proper lookout and display correct navigation lights Those planning to enjoy the show from the water need to be mindful of vessel traffic, especially considering the high number of vessels expected on the water for this year's event.
Posted on 24 May
Old4New Van notches up 100,000km and 20,000 lifejackets
Minister for Roads Maritime and Freight Melinda Pavey today announced the Old4New life jacket programme Minister for Roads Maritime and Freight Melinda Pavey today announced the Old4New life jacket programme had exchanged more than 20,000 old lifejackets for new ones, spreading the ‘wear a lifejacket’ message.
Posted on 23 May
ASMEX and SCIBS put Australia in the limelight
All eyes are on Australia this week as the 2017 ASMEX conference and Sanctuary Cove boat show get under way. With the 2017 Australian Superyacht and Marine Export (ASMEX) conference opening today, followed by the 29th Sanctuary Cove International Boat Show (SCIBS), Australia is taking centre stage in the global yacht market this week.
Posted on 22 May
Queensland Marine Operator to display $10m plus range at SCIBS
Brett Thurley, is gearing up for a $10 million plus display of vessels across a range of marques Queensland based boating industry identity, Brett Thurley, is gearing up for a $10 million plus display of vessels across a range of marques in what he says will be the largest showcase of new boats at the Sanctuary Cove International Boat Show.
Posted on 22 May
ThunderCat Powerboat Racing Series returns to Bournemouth
Powerboats will be tearing through waves at Boscombe Pier on 20-21 May for third and fourth rounds of RYA P750 Nationals Powerboats will be tearing through the waves at Boscombe Pier on 20 - 21 May for the third and fourth rounds of the RYA P750 National Championship.
Posted on 20 May
BoatUS 2017 top 10 list of boat names and their meanings
BoatUS, issued its 2017 Top Ten Boat Names list today, a tradition dating back a quarter decade. The nation’s largest recreational boating advocacy, services and safety group, Boat Owners Association of The United States (BoatUS), issued its 2017 Top Ten Boat Names list today, a tradition dating back a quarter decade. The names come from tallying up requests for boat names to the BoatUS Graphics service, and each reveal much about the personality of the vessel’s owner.
Posted on 18 May
Simrad launches new NAIS500 Class-B AIS
Announcing a fully integrated, Class-B Automatic Identification System (AIS) transponder – the Simrad NAIS 500. Announcing a fully integrated, Class-B Automatic Identification System (AIS) transponder – the Simrad NAIS 500. Essential for navigating busy shipping lanes and congested ports, the NAIS 500 — which includes a dedicated GPS-500 receiver — is compact in size, lightweight and fully waterproof. It offers low power draw and features multiple connections for networking with any NSS, NSO
Posted on 18 May
Whitehaven Marina welcomes Superyachts
This weekend marina staff at Whitehaven Marina were thrilled to welcome superyacht Lady M This weekend marina staff at Whitehaven Marina were thrilled to welcome superyacht Lady M, when she visited the Marina on a tour of the Irish Sea and the Western Isles of Scotland.
Posted on 10 May
Maritimo sees future growth through Silver Seas Yachts
Maritimo CEO Garth Corbitt said SSY would be representing Maritimo throughout Northern California and Pacific Northwest. As part of the ongoing expansion of its international dealer partner network Australian luxury motor yacht manufacturer Maritimo has partnered with one of the USA's most respected dealers, Silver Seas Yachts.
Posted on 8 May