> Powerboat-World.com
 
 
News Home Video Gallery Newsletters FishingBoating Features Photo Gallery Sail-World Australia Australian Cruising
MarineBusiness-World
Sail-World.com : Gold Anchor accreditation for two Australian marinas
Gold Anchor accreditation for two Australian marinas

'Russell Dickens & Michael Grundy, CMO, Runaway Bay Marina web'    Marinas Industries Association
The Marina Industries Association (MIA) is pleased to announce that Gladesville Bridge Marina in New South Wales and Queensland’s Runaway Bay Marina have been recognised under the International MIA Gold Anchor General Scheme.

The Scheme’s accreditation indicates a marina has made a genuine commitment to customer service.

It provides an entry point for marinas wishing to communicate this commitment and to reinforce their customer focus in the market place.

Gold Anchor General Scheme marinas have agreed to the following:

• Staff on site during opening hours
• Ongoing staff training in customer service
• Formal process for surveying customers
• Formal complaints procedure
• Up to date customer data base
• Communications plan for maintaining and building customer relationship

Ian McAndrew, Matt Hundleby CMM & Colin Bransgrove at Gladesville Bridge Marina -  Marinas Industries Association  
MIA Director Ian McAndrew recently awarded both marinas with their accreditation acknowledging that as designated Gold Anchor marinas, each has in place key customer service plans and procedures and have committed to the Gold Anchor Customer Service Code of Ethics.

The General Scheme does not attempt to rate the marinas standard as is the case with the International MIA Gold Anchor Rating Scheme. A Gold Anchor rating is the next logical step for marinas wanting to more specifically position the marina within its competitive market place for the benefit of its customers.

The Marina Manager at Gladesville Bridge Marina Matt Hundleby said he was pleased to align with the values of Gold Anchor. 'Customer service has never been more important and the Gold Anchor Scheme assists industry to focus on it'.

Runaway Bay Marina Manager Mike Harvey said 'being Gold Anchor accredited will help sharpen our internal service standards and it will be a useful marketing tool for the marina'.

MIA acknowledges Club Marine, Australia’s leading insurer of recreational boats as the principal partner in support of the Scheme.

More at www.marinas.net.au


by MIA


  

Click on the FB Like link to post this story to your FB wall

http://www.powerboat-world.com/index.cfm?nid=121023

7:15 PM Fri 11 Apr 2014GMT


Click here for printer friendly version
Click here to send us feedback or comments about this story.


Related News Stories:

11 Mar 2014  Chinese marinas awarded International Gold Anchor Status
18 Feb 2014  Gladstone Marina Awarded Gold Anchor Accreditation
03 Dec 2013  Honorary Marina Award to USA industry doyen
02 Dec 2013  Gladstone Marina Achieves Gold Anchor Accreditation
22 Nov 2013  International Clean Marina Accreditation for Middle Harbour Yacht Club
22 Oct 2013  Australian marina industry research breaks new ground
05 Sep 2013  Soldiers Point Marine Centre Accreditation: A First for Clean Marinas
05 Sep 2013  Marmong Point Marina awarded 'Fish Friendly' marina status
30 Aug 2013  Australian marina research underway
23 Jul 2013  Scholarship opportunity for Advanced Marina Training in Sydney
MORE STORIES ...







Power Boat News



Yamaha inspires students to succeed by Yamaha Motor Australia,






Swan celebrates sales success *Feature by Jeni Bone,




Polar research: Six priorities for Antarctic science by Mahlon C. Kennicutt II and colleagues,


Stealth i14 out of China by Neil Patchett,




















































See the heat with FLIR ONE *Feature
John Temple to retire, Will Sangster appointed General Manager
Multihull Central launches Aquila range at SIBS *Feature
If all else fails read the instructions!!
If all else fails read the instructions!!
Sun shines on recreational boating at Sydney International Boat Show
Phuket Yacht Show: new kid on the block taking on PIMEX? *Feature
2014 Offshore Superboat Championships - The boats are back!
Sydney International Boat Show - Days 3 & 4 *Feature
Kirby Marine launch 13metre Naiad Tender
Shellfish reefs in Port Phillip Bay to be rejuvenated
2014 Brisbane Boat Show - What's your trailer boat worth?
Custom exhaust system solves buoyancy problem
Sydney International Boat Show - Day 2 *Feature
Marine Rescue volunteers celebrate new unit and $120,000 vessel
Sydney International Boat Show - images from Day 1 *Feature
Pantaenius Insurance - being seen in yellow, green and orange *Feature
Sydney International Boat Show begins!
Sydney International Boat Show - Changed conditions on Sydney Harbour
Fraser Island annual fishing closure starts August 1
Mildura boaters reminded Murray River will be low until mid August   
Gold Coast Broadwater no closer to welcoming supermaxis *Feature   
Sydney International Boat Show - all systems go!   
UK superyacht industry on the rise   
EOMAP modelling shows what's under our water   
Great Barrier Reef in a bad state, and getting worse   
Gold Coast International Marine Expo - Organisers add extra sites   
Series Point’s Championship - Formula Two team secures a second place   
Marine Rescue volunteers called to rescue second vessel out of fuel   
Predictwind helps you pick the best time to depart   
Marine Rescue volunteers rescue seven in marathon operation   
Watch this whale lift a Kayak clear out of the water   
Clipper Motor Yachts expands with Boat Equity   
Check out the Fountaine Pajot Saba 50 at Autumn boat shows   
Brisbane's biggest outdoors expo to celebrate ten years   
Vietnam Marina Development: ONE°15 Vung Ro Bay Marina Resort   
Sydney Harbour welcomes premium boat storage   
Drowning or electric shock? What you need to know to help save a life   
Sunseeker boss Stewart McIntyre abruptly leaves luxury yacht builder   
One week to go until the 2014 Sydney International Boat Show   


For this week's complete news stories select    Last 7 Days
   Search All News
For last month's complete news stories select    Last 30 Days
   Archive News








Sail-World.com  


















Switch Default Region to:

Social Media

Asia

Australia

Canada

Europe

New Zealand

United Kingdom


http://www.sail-world.com/event_images/image/Twitter_logo_small.png   http://www.sail-world.com/event_images/image/RSS-Icon.png

United States

Cruising Northern

Cruising Southern

MarineBusiness World

PowerBoat World

FishingBoating World

 

Contact

Commercial

News

Search

Contact Us

Advertisers Information

Submit news/events

Search Stories/Text

Feedback

Advertisers Directory

Newsletter Archive

Photo Gallery

 

Banner Advertising Details

Newsletter Subscribe

Video Gallery

Policies

 

 

 

Privacy Policy

 

 


Cookie Policy

 

 



This site and its contents are © Copyright TetraMedia and/or the original author, photographer etc. All Rights Reserved.  Photographs are copyright by law.  If you wish to use or buy a photograph contact the photographer directly.
XLXL NEW PBW
LocalAds   DE  ES  FR  IT